Role: Reception / Administrator

Location: Leamington Spa - Warwickshire / On-site

Role ID: 2025 - 3144

Our vision is to create a safe and sustainable world.

Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

The Role

We are looking to recruit a Receptionist/Administrator to be part of our team at our Leamington Spa office. 

Skills – Required when working on Reception

• Excellent social skills.
• Good customer service skills.
• Essential telephone etiquette, knowledge.
• Good communication skills - Ability to communicate effectively, both verbally and in writing with co-workers and clients.
• Good organisational skills.
• Knowledge of principles and practices of Ricardo.
• Ability to operate standard office equipment, including but not limited to, computers, teams/telephone systems, copiers, and laminating machines.
• Ability to multi-task as often you are required to manage many different tasks at one time, including taking messages, scheduling conference room bookings and client requirements.
• Be a team-player also be able to work on own initiative.
• Maintain Integrity and confidentiality.
• Support the site team function where possible with admin.

Greet Visitors

Receptionists are to greet and welcome guests. A good first impression, a positive attitude and a professional appearance, is important as you will be the first point of contact for Ricardo.

Answer the telephone

Answering calls, it is important to know the basic tasks such as transferring calls, putting the caller on hold, call forwarding etc.

Keep reception area clean and well maintained  

As a receptionist, you are responsible for making sure your area is visually clean and tidy.

Manage the Conference Room Bookings

Booking conference rooms, through Microsoft Outlook, ensuring all visitors/clients/contractors are booked in. 

Emails

Responding to reception and personal email inboxes in a professional and timely manner.

Access Control

Training on the site access control system to issue, log and edit access badges for employees and contractors. Keeping the database spreadsheet updated with details of all badges produced.

Opening & Closing of Reception 

Ensure all correct procedures & safety requirements are carried out during the opening & closing of main reception.

Administrative Duties

• Timesheets.
• Raise POs /requisitions.
• Expenses claims.
• Taxi bookings.
• Electric Vehicle Charge points.
• Pool Cars & Trade Plates.
• Post – incoming and out going via Royal Mail, franking and Pitney Bowes.
• Supply ordering for diner, cleaning and stationery suppliers.

Site Management Specific Admin

• Assist Site Manager and team for any administration duties.
• Assisting site team members as & when required.
• Renew and maintain a number of site facility documents like contractors, waste licences.

Hospitality

• Send all hospitality invoices to accounts once received from provider.
• Maintain internal tracking cost spreadsheet.
• Order refreshments, Lunches etc. for meetings as requested by host.
• Support site team for employee social events.

Utilities

• Keep energy spreadsheet updated with all site utility usage. 
• Report any anomalies to Management.   

Working with Ricardo

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.

Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle.

Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer please advise the recruitment team via recruit@ricardo.com if you require any adjustments to support you throughout the recruitment process.

Diversity, Equality, and Inclusion statement

We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.

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